Privacy Policy

Last updated: 06/03/2026

1. Introduction

Auto-Sell.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car buying service.

2. Information We Collect

2.1 Personal Information

• Name and contact details (email, phone number)
• Vehicle information (make, model, year, VIN, registration)
• Location information (postcode, address)
• Communication preferences

2.2 Technical Information

• IP address and device information
• Website usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

• Provide car valuation and buying services
• Communicate with you about your quote and transaction
• Process payments and complete transactions
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To complete your vehicle transaction (e.g., PPSR checks, finance companies)
• With service providers who assist our operations (under strict confidentiality agreements)
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Transaction records are typically retained for 7 years for tax and legal compliance.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Privacy Commissioner

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. We use the following third-party services:

• Google Analytics for website analytics
• EmailJS for email communications
• Supabase for data storage
• Vercel for hosting and performance monitoring

10. International Transfers

Your personal information is primarily stored and processed in Australia. If we need to transfer data internationally, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: privacy@Auto-Sell.ai
• Phone: 1800 AUTO SELL
• Address: [Your Business Address]
• Privacy Officer: [Contact Name]